Building a Playbook is a matter of mapping out what you want DoubleDesk to do, in plain language. D2 walks you through it. For example, every Monday morning DoubleDesk could post a new social media topic based on your target audience. Before it gets posted you can review it, or let it run automatically.
This is done using the DoubleDesk playbook, where you map out the process, which channels you want to post to, how often, and the tone of voice.
Your personal business assistant, D2, walks you through a series of questions to make sure everything is set up right. You even get to test it at the end. Once you are happy, save it and it never forgets. Easy.
What if your receptionist could look up pricing, check a product manual, or pull details from your website, all while the caller is still on the line? DoubleDesk has a range of knowledge sources you can add to keep your workforce up to date. These include:
By accessing this information, your workforce will respond accurately and always have the latest information relevant to your business.
From the moment you sign up, your always-on personal business assistant, D2, walks you through everything via a warm, conversational interview. No forms, no manuals, no configuration screens. D2 simply asks about your business and you answer naturally, in your own words.
D2 covers everything DoubleDesk needs to run your front desk from day one: your business details, directory information, call rules, escalation preferences, and the voice and personality your receptionist will use with every customer.
Once you are done, your dedicated DoubleDesk number arrives and you are open for business.
Need to update something later? Every detail lives in your settings, ready to edit whenever your business changes.
Need help setting up a feature or building a new process? Talk to D2 - type it or say it out loud, whatever feels natural.
For common workflows, D2 delivers a ready-made Blueprint: a step-by-step process you can follow straight away, built around how your business already works. Or if you have something specific in mind, just describe what you need. D2 will work out which systems it needs to connect, so the experience is seamless for your customers and your team. Blueprint examples:
These are just a handful of the ways D2 can take the daily grind off your desk and put it exactly where it belongs.
It’s reassuring to know DoubleDesk is there to look after calls while I am busy, handling each enquiry in a way that reflects me and my salon, even when I’m unable to get to the phone.
DoubleDesk lets motels answer and manage calls 24/7; the result is higher occupancy and greater returns.
Thank you DoubleDesk for helping during the Valentine’s Day rush by taking calls. Our business grew 20% on previous years'.
DoubleDesk is a 24/7 AI-powered business assistant that answers calls, responds to customer inquiries, manages bookings, captures leads, and runs automated tasks for your business. Think of it as a reliable team member who never sleeps, always shows up, and gets real work done on every interaction.
DoubleDesk covers three areas of your business:
Together, you can scale your business without adding headcount.
You can train an unlimited number of specialized digital workers to handle the tasks that consume your time. Workers run in three modes:
Train your digital worker once, and everyone on your team can use it, with as many running at the same time as the work demands.
D2 is your personal business assistant, included with every DoubleDesk account.
Whether you prefer to speak to D2 or type your question, it understands plain language and gets straight to the point. D2 has visibility across your DoubleDesk environment and the business tools you’ve connected, so it can answer real operational questions on the spot.
Ask how many calls came in today, which staff member has the highest rebooking rate this quarter, whether a client invoice has been paid, or how the weekend compared to the one before and get a straight answer.
D2 also runs Mastering DoubleDesk, an interactive training experience that teaches you the platform using your own business as the example. A day spa owner learns through their treatments and clients. A hotel manager learns through front desk and housekeeping workflows. It turns the learning curve into a personal conversation about your business.
Yes. Unlike a human receptionist, DoubleDesk manages multiple calls simultaneously. Ten simultaneous calls means ten virtual receptionists, each one running your full process, doing the full depth of work. Whether you receive two calls or twenty, every customer gets immediate attention with no missed opportunities.
Security and data privacy are built into the platform. DoubleDesk runs on Microsoft Azure with regional data hosting available to meet residency requirements. Hard guardrails block destructive actions at the architecture level, regardless of what a Worker tries to do. The platform is monitored for anomalies in real time. You’re always in control. Watch live calls, step in any time, take over a call mid-conversation. DoubleDesk works for you, not the other way around.
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