The DoubleDesk AI Virtual Receptionist answers every call to your business, 24 hours a day, in a voice and personality you choose. He/ She handles business questions, books appointments, captures complete orders, transfers calls to the right person, takes messages with full context, filters out spam and time-wasters and keeps your team free from interruptions.
Your DoubleDesk workforce never clocks off. Whether a customer calls at midday or 2am, your entire team is there answering calls, booking jobs, and securing leads with the same professionalism every single time. No overtime. No sick days. No gaps in coverage. For small businesses that want to punch above their weight, DoubleDesk runs the front office around the clock so you don't have to.
When something needs urgent attention, DoubleDesk captures the key details and passes the call to the right person straight away. No confusing menus, no long queues, just fast and seamless support. Great for high-value calls such as sales and service calls.
DoubleDesk can also do sequential transfers if the first person isn’t available, it tries the next person on your list, and so on, until the call is connected. Set who’s available, and when, in your Directory.
DoubleDesk's multilingual capability means the AI receptionist can detect a caller's preferred language mid-call and switch seamlessly no transfers, no confusion, no lost customers. For small businesses serving diverse communities, this is transformative.
A medical practice in Western Sydney, a florist in Melbourne's CBD, or a motel near a major tourist destination can now serve callers in their own language without hiring multilingual staff. The receptionist handles the full interaction quoting, booking, capturing orders in the caller's language, then delivers the post-call summary and data capture back to the owner in English.
Every caller feels heard. Every opportunity is captured. No revenue walks out the door because of a language barrier.
It’s reassuring to know DoubleDesk is there to look after calls while I am busy, handling each enquiry in a way that reflects me and my salon, even when I’m unable to get to the phone.
DoubleDesk lets motels answer and manage calls 24/7; the result is higher occupancy and greater returns.
Thank you DoubleDesk for helping during the Valentine’s Day rush by taking calls. Our business grew 20% on previous years'.
The DoubleDesk virtual receptionist answers every inbound call to the business in a voice and personality the owner chooses. She can answer simple questions instantly from the business’s knowledge, run structured processes (Playbooks) for complex requests like quoting and booking, transfer calls intelligently, take messages with full context, filter spam and unwanted calls, continue a previous call where a caller left off, switch languages mid-call, and adapt her engagement style based on the type of business.
Yes. DoubleDesk can take complete orders end-to-end during a phone call capturing customer details, quoting based on the business’s price list, branching by delivery vs pickup, sending payment links by SMS, and either booking the next step into a connected system or creating a structured ticket for the team to action. This is configured through a Playbook the owner builds by talking to D2.
Yes. When connected to a calendar or booking system, DoubleDesk can check live availability during a call, capture the booking details the business needs, take the booking directly into the system, and confirm it back to the caller before sending a confirmation by SMS or email.
Yes. DoubleDesk answers every inbound call, around the clock. After-hours behaviour is fully configurable — the receptionist can answer questions, run Playbooks, take messages, or escalate to an on-call person depending on the business’s call rules.
Yes. DoubleDesk transfers calls based on owner-defined Call Rules. Transfers can route to one person or many (sequentially or simultaneously), can be scheduled (always active, business hours only, custom schedules), and can capture extra information from the caller before completing the transfer.
A Playbook is a structured AI process the receptionist loads mid-call when she detects the caller’s intent. It turns the receptionist into an instant expert in a specific workflow quoting, booking, qualifying, capturing orders. Internally the DoubleDesk team calls this a “brain transplant.” When a caller asks about something a Playbook covers, the receptionist becomes a specialist for as long as the Playbook is needed; when it completes, she returns to her general role.
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