The DoubleDesk digital workforce handles the everyday admin that drains your team's time, replying to Google reviews, sending follow-up emails and appointment reminders, drafting quotes, generating reports, updating your records.
Create your workers by using the inbuilt Business Assistant, "D2" simply talk to D2 and watch DoubleDesk build your automated tasks with ease, no coding, no prompts its that easy.
DoubleDesk can step in as a helpful sales companion, guiding customers through inquiries, taking orders, and even booking appointments on the spot.
It can connect with your booking system or CRM to keep everything tidy and up to date, or simply send your customer a link to complete their order, whatever works best for your business.
The goal is to make every sales call smooth, friendly, and effortless, giving your customers a great experience while keeping you free to focus on running your business.
Every customer question answered. Every ticket logged. Every process followed without you lifting a finger.
DoubleDesk handles customer support calls end to end. It answers specific queries using your own knowledge base built from documents, web links, or information you enter directly so your customers always get accurate, on-brand answers, not guesswork.
When a call needs more than an answer, DoubleDesk connects directly to your helpdesk solution to log tickets, update records, and keep your system of truth current after every interaction.
Add your internal procedures and DoubleDesk follows them exactly; the right information, given the right way, every time.
Not every caller is a good fit, and your time is too valuable to find that out at the job site.
DoubleDesk follows your custom call flow and screening questions to qualify every inbound lead before a booking is made. It asks the right questions, filters out time-wasters, and focuses your calendar on customers who genuinely match your services. When a lead clears your criteria, DoubleDesk captures their details and updates your CRM automatically - with no manual data entry and no missed follow-up.
If the inquiry is high-value or needs a human decision, DoubleDesk routes the call directly to the right person on your team in real time. We call this our human-first approach: the AI handles the volume, and your people handle the moments that matter.
Every lead qualified. Every detail logged. Every high-value call in the right hands.
A Self-Running Worker can send SMS or email reminders to every customer with an upcoming booking 24 hours before, the morning of, or whatever schedule you set.
Reminders pull straight from your calendar or booking system, so they’re always accurate and always on time.
No more chasing no-shows.
It’s reassuring to know DoubleDesk is there to look after calls while I am busy, handling each enquiry in a way that reflects me and my salon, even when I’m unable to get to the phone.
DoubleDesk lets motels answer and manage calls 24/7; the result is higher occupancy and greater returns.
Thank you DoubleDesk for helping during the Valentine’s Day rush by taking calls. Our business grew 20% on previous years'.
DoubleDesk is a voice-first AI platform built for non-technical small business owners. It delivers two roles in a single product: an AI receptionist that handles inbound calls, including complex tasks like quoting, booking, and capturing orders and a digital workforce that automates the repetitive admin work small businesses spend hours on every week. Owners build, configure, and manage the entire platform by talking to D2, the DoubleDesk business assistant.
A Worker is a configured AI process that does work for the business outside the context of a phone call. Workers automate repetitive office tasks replying to Google reviews, sending follow-up emails, drafting quotes, sending SMS reminders, updating CRM records, generating reports, and more. Workers connect to the SaaS systems the business already uses through Connections.
DoubleDesk is a finished, ready-to-run product, not a developer-facing AI agent toolkit. It’s not something you install on your computer, configure with code, or extend with plugins. It’s a complete platform designed for non-technical small business owners. Owners describe what they want by talking, and DoubleDesk does the rest.
If the work follows a consistent process and needs no input each run, use a Self-Running Worker. If the work follows a consistent process but needs fresh context each time, use a Quick Start Worker. If the work is higher-stakes, one-off, or benefits from your judgement at each step, use a Collaborative Worker. D2 will help you pick the right type when you build a Worker.
Yes. Workers can make outbound phone calls, for example, a Worker that calls customers who haven’t been contacted in 90 days. The owner picks the voice, sets the conversational style, and lays out the script. If the call needs to be transferred to a person on the team during the conversation, the Worker can hand off to the appropriate person.
DoubleDesk will not invent an answer. If the receptionist hits a gap in her knowledge during a call, she escalates, either by transferring to a person, taking a structured message, or running a fallback Playbook the owner has configured. The gap is also flagged so the owner can plug it, ensuring the same gap doesn’t recur.
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