$ /mth
We onboard you, and you build your own Playbooks and Workers.
Email support included.
Solo owners and small teams with a steady trickle of calls who are happy to set things up themselves. A full-featured front desk with no monthly lock-in ,pay only for the minutes you use, and scale up when you're ready.
Not Applicable
$ /mth
We onboard you and build your first two Workers or Playbooks
Phone and email support included.
Growing businesses where the phone rings all day and the admin stacks up behind it. We get you started, your calls are covered around the clock, and your weekly tasks run on their own with phone support whenever you need a hand.
50% of unused plan minutes roll over.
$ /mth
We onboard you, build your first five Workers or Playbooks, and run a personalized 30-minute training session.
Phone and email support included.
Busy, established operations and multi-location teams that live on the phone and lean hard on automation. We set it all up, build your first workers and playbooks, and train your team so DoubleDesk runs your whole front office from day one.
50% of unused plan minutes roll over.
$ /mth
Budii acts as your friendly virtual receptionist, answering calls when you can’t. Available 24/7
Additional hours billed at $25/hour, billed monthly per minute.
Minimum 12 month commitment.
$ /mth
Budii goes beyond answering calls and starts helping you convert enquiries into paying customers.
Additional hours $20/hour billed monthly per minute
Minimum 12-month commitment.
$ /mth
Upgrade Budii to become your admin coordinator, supporting your routine manual daily tasks
Additional hours $16/hour billed per minute
Minimum 12-month commitment
Pricing Plan Details
All prices are in Australian dollars and exclude GST. DoubleDesk may update pricing at any time. Subscriptions renew automatically each month until you cancel, with 30 days' notice. When a subscription ends, all data is deleted.
Every plan includes all features, and usage time is billed only when an activity actually takes place a call, a task, an order, a booking, an email check, a social post, an outbound call, and so on. You're only ever charged by the minute, and only for the time DoubleDesk is actually working.
The plans
How your minutes work
Professional and Ultimate come with a pool of included minutes that lands in your account at the start of each month. Explorer is pay-as-you-go, so there's no monthly pool you simply pay for the minutes you use.
Flex Time and rollover
Flex Time is extra time you can buy whenever your included minutes are running low or have run out. You buy it in one-hour blocks, it's charged by the minute (so you only ever use what you need), and it never expires. Your rolled-over minutes land in this same pool, so nothing you've paid for or earned ever goes to waste. Each plan's Flex Time rate is shown on the plan itself.
Getting started
Every plan begins with a guided onboarding session with one of our team. After that, it depends on your plan:
Support
On Explorer, support is by email send us a question, and our support team emails you back with the answer. On Professional and Ultimate, you get phone and email support, so you can call our support line and talk an issue through with our team, or email us, whichever suits you best.
Example monthly usage
What a typical month looks like
Pay as you go
600 min included
1,800 min included
General calls · 3 min
(x15) 45
(×50) 150
(×200) 600
Playbook calls · 8 min
—
(×25) 200
(×100) 800
Inbox checks for new orders · 3 min
(×2) 6
(×20) 60
(×24) 72
Send courier booking SMS · 1 min
—
(×10) 10
(×25) 25
Daily issues report · 3 min
—
(×17) 51
(×18) 54
Weekly call summary · 5 min
—
(×4) 20
(×4) 20
Weekly review replies · 5 min
—
(×4) 20
(×4) 20
Social posts · 8 min
—
—
(×10) 80
Monday week-ahead Summary Email · 10 min
—
(×4) 40
(×4) 40
Monthly call-analysis · 5 min
(×1) 5
(×1) 5
(×1) 5
Knowledge top-up · 5 min
(×1) 4
(×1) 4
(×3) 12
Build Playbook · 8 min
—
(×2) 16
(×2) 16
Build Worker · 8 min
—
(×3) 24
(×7) 56
Total minutes
60 min
600 min
1,800 min
DoubleDesk runs on a simple monthly subscription, and you only pay while it's actually working for you. Choose pay-as-you-go or a plan with hours included, and top up with extra time whenever you need it. A call is counted from the moment DoubleDesk answers to the moment it hangs up and nothing more.
DoubleDesk plans start from $395 per month, and scale as you use it more so the busier it keeps you, the more time you save. You can choose pay-as-you-go or a plan with hours included, and move up or down at any time. See the plans above for full details.
No. You can add your whole team to DoubleDesk at no extra cost per person — there's no limit on users and no per-seat fee. Everyone who needs access gets it, and you simply choose what each person can see and do.
The first 30 minutes of every transferred call are on us. When DoubleDesk puts a caller through to you or your team, that conversation is still running on our system, but we include the first half hour free, every time. Many other services keep charging right to the end. We don't.
Workers are only charged while they're actually doing the job never while they're waiting on you. So a task that takes an hour of back-and-forth might be just a few minutes of billed time. With DoubleDesk, you pay for the work, not the waiting.
DoubleDesk won't leave you stranded. If you run low, your Virtual Receptionist keeps answering calls for a grace period while we sort things out with you because a missed call could be a missed customer. You can also top up instantly with extra time whenever you need it.
There's no lock-in. You can move up or down a plan whenever your needs change, and cancel any time with 30 days' notice. You stay with DoubleDesk because it's working for you, not because you're tied into a contract.
No hidden fees, and no fine print. You pay your subscription, and only for the time DoubleDesk is genuinely working. On top of that, every transferred call includes 30 free minutes, every month includes bonus time to cover the odd AI misstep, and adding new software connections is always free.
Not at all. DoubleDesk is a finished, ready-to-run product, you set it up by simply talking to D2, your built-in assistant, in plain English. There's no coding, no complicated configuration, and no developer to hire. Most of the work is just describing how your business already runs.
No. DoubleDesk connects to over 500 popular programs — your email, calendar, accounting, customer records, online store and more at no extra cost. And if the software you use isn't on the list yet, we'll add it for you, quickly and free.
It’s reassuring to know DoubleDesk is there to look after calls while I am busy, handling each inquiry in a way that reflects me and my salon, even when I’m unable to get to the phone.
DoubleDesk lets motels answer and manage calls 24/7; the result is higher occupancy and greater returns.
Thank you DoubleDesk for helping during the Valentine’s Day rush by taking calls. Our business grew 20% on previous years'.
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