Running a small business is not an easy feat. The sheer volume of having to handle everything under small staffing thresholds, and remain competitive is a challenge that not many business owners can manage alone. And the small tasks pile up fast! Booking appointments, answering emails, following up with leads, chasing overdue payments, and preparing invoices might seem like just ordinary admin tasks, but they can burden your business over time.
Many Australian business owners spend countless hours every single week on completing admin tasks. Unfortunately, those hours do add up, and they take precious time away from customers, growth, and even family. And this is exactly where AI workflow automation comes in!
At Double Desks, we are the first AI automation company helping Australian small businesses take the pressure off their employees, and introduce better workflow automations and management strategies. Our team understands that running a service-based business is incredibly stressful and demanding, and this is why we have designed smart systems that can take the load off and help move your business forward. Let our AI assistant for local businesses handle the repetitive work in the background while you focus on the human side of things!
Most businesses don’t lose time through major problems. They often lose time through small, repetitive jobs that pile on every single day. Just think about how often you have to send out reminders, schedule appointments, update spreadsheets, and reply to common emails. Or the amount of phone calls you have to answer during the day while juggling 20 other tasks at the same time. Five minutes here and ten minutes there can quickly become several hours during the week, taking time away from other important things.
An overwhelming figure published by Executive PA media found that Australian service-based businesses spend over 75% of their workday on repetitive maintenance tasks. This equates to over 6 hours a day lost to basic admin work! Out of an 8 or 9 hour work day, this is a significant amount.
Take a local electrician with a small team for example. Every day starts with the right intentions: get the work done safely and to a high standard. But then the emails start flooding in. Customers need booking confirmations and appointment changes need managing. Then the leads need to be followed up and the invoices must be sent out to the clients. None of these jobs take a long time on their own, but 10 minutes here and 15 minutes there all add up! That time could have been better spent engaging with customers, quoting the work, or simply finishing the day earlier. These small tasks can prove to be costly at the end of the day, and especially at the end of the week.
AI automation helps to remove manual work and make small businesses more productive.
AI Automation, put simply, is bridging the gap between artificial intelligence and existing software and systems. Essentially, instead of performing the same tasks over and over again and wasting time, you can set up workflows once, and let those systems handle jobs automatically.
Just imagine that a customer fills out a website form, and the details enter your CRM. The welcome email automatically goes out, the appointment booking link gets sent straight away, and the client is up-to-date with everything going on. Then, your calendar gets refreshed instantly, and you receive a notification about an upcoming booking. And this is done all without lifting a finger. Investing in AI workflow automation isn’t about replacing your staff, it’s about helping them to focus on driving the strategies, making customer connections, solving the complex problems that AI could not handle.
At Double Desks, you have a wide range of AI workflow automations you can choose from. Our Virtual Receptionist package is available 24/7, 365, taking phone calls, messages, and even blocking unwanted calls or transferring calls to connect clients with the help they need. Alongside this, our Business Assistants can help in every aspect of your routine tasks. From onboarding clients, to booking appointments, managing your social media, and setting up your workforce, our AI workflow automations will help to make your employee’s work easier, and bring an increased sense of efficiency to your business.
Unfortunately, there isn’t one straightforward answer as to how much time a business can save. Every small business is different, and the answer lies in the existing processes that you already have in place, as well as the automations you are willing to invest in.
As a general rule of thumb, businesses can expect to save between 10 to 20 hours each week with a proper AI system. This adds up to around 50 to 100 hours of time spared every week! Over a year, these numbers become significant, and businesses can start to see the real difference in how they operate. Just think about what this extra time truly means: more sales, more problem solving, and more meaningful customer connections. And most importantly, less stress on you, and your staff.
When choosing to invest in smart automations from Double Desks, you don’t have to venture far to see the true difference we have made to hardworking Aussie businesses. One of our valued clients, Linda from Ambers Beauty Studio, invested in an AI automation from us, and said that: “It’s reassuring to know that Double Desks is there to look after calls while I am busy, handling each inquiry in a way that reflects me and my salon, even when I am unable to get to the phone”. We are passionate about helping Australian businesses save countless hours on repetitive admin tasks, and focus on running the business and helping it grow.
If you are ready to work smarter and create a more efficient workflow for your small business, we are here to help! Contact us today via our client form on our website and let’s get you started!
