Your phone never stops and every missed call could be a customer walking to a competitor. Your DoubleDesk Virtual Receptionist answers every call, every hour, day or night, and never takes a sick day.
Think of a sharp, well-trained receptionist who greets each caller, answers your everyday questions, sends each call exactly where it needs to go, and takes a detailed message when no one's free. Callers can even speak their own language, across more than ninety of them. And your receptionist will never invent an answer when something's unclear, the call comes to you.
That's the front desk you've always wanted, without the wages.
Your receptionist works out what each caller needs and sends them the right way: an answer, the right person, a Call Rule, or a Playbook.
Before connecting a call, your receptionist briefs your team member on who's calling and why, so no one picks up cold.
Your hours, address, service areas and common questions are answered instantly from information you control
When no one's free, your receptionist takes a full message, confirms the best number, asks when to call back, and delivers it your way.
Hundreds of calls can be answered at once, so no caller ever gets a busy signal, even at your busiest.
Set how different calls are handled — who they go to, in what order, transfer or message and your receptionist follows them every time.
Once a call reaches you, run it by voice: take it, pass it on, hold it, take a message, or politely decline.
Your receptionist watches for a question that can't be answered or a frustrated caller, and steps in the way you've chosen.
When a customer rings back within a week, your receptionist remembers them and picks up where they left off.
Choose from over 30 natural voices in your local accent, with a tone that suits the moment.
Your receptionist switches to a caller's preferred language across more than 90, and translates everything back into English for you.
Screen out spam and time-wasters, with a polite parting line or a different path, as you decide.
Set how forward your receptionist is on a call: responsive, proactive, or assertive.
Custom on-hold tracks made for your business, or an instrumental option, or none.
Callers on hold hear periodic reassurance, so they know your receptionist is still working on it.
Optionally record the caller side of calls; a full written transcript is always created. (Kept 30 days.)
Teach your receptionist to say unusual suburb or product names exactly right.
A Virtual Receptionist is an AI that answers your business's incoming phone calls, greeting callers, answering common questions, routing calls to the right person, and taking messages. DoubleDesk's Virtual Receptionist does this 24 hours a day, so no call is missed.
Yes. Your receptionist answers every call, day or night, weekends and holidays included. Outside your hours, or when no one's available, a full message is taken with the caller's number and a good time to call back.
Your receptionist speaks naturally, in your local accent, with a tone that suits the moment, so calls feel human and professional. Your receptionist is always honest and never invents an answer.
The call is escalated. Your receptionist offers to put the caller through to whoever you've nominated, or to take a message, based on the rules you set. Your receptionist never makes up an answer.
Yes. Calls can be put straight through to the right person, with a warm briefing first. You decide who receives which calls using Call Rules, and once a call reaches you, you control what happens next by voice.
More than 90. If a caller prefers another language, your receptionist switches, helps them, and translates the whole conversation back into English for you.
Yes. Hundreds of calls can be answered at the same time, so callers never hit a busy signal, even during a rush.
Only if you turn recording on, and only the part of the call between your receptionist and the caller. A written transcript is always created either way, and recordings are kept for 30 days.
Yes. Set up Call Blocking and your receptionist screens out time-wasters and spam, ending the call with a polite message or handling it another way you choose.
You set up your Virtual Receptionist in plain English by choosing a voice, adding your business information and common questions, and creating Call Rules for how different calls should be handled. There's no technical skill required.
It’s reassuring to know DoubleDesk is there to look after calls while I am busy, handling each inquiry in a way that reflects me and my salon, even when I’m unable to get to the phone.
DoubleDesk lets motels answer and manage calls 24/7; the result is higher occupancy and greater returns.
Thank you DoubleDesk for helping during the Valentine’s Day rush by taking calls. Our business grew 20% on previous years'.
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