A great receptionist remembers the call that went sideways, the caller who sounded fed up, the one that nearly became a sale. DoubleDesk does that for every single call. Never missing one, never having an off day.
Within a minute or two of each call ending, it reads the whole thing and gives you a clear, honest picture. How it went, how the caller felt, whether it got sorted, and a simple star rating.
No recordings to sit through, no guesswork. Just the calls that matter, surfaced and ready, so your attention goes where it counts.
Every call gets a simple star rating. Five stars means it went beautifully, and the score eases down from there, and the lowest-scoring calls are flagged as ones you might still win back.
DoubleDesk reads how each caller was feeling - happy, neutral, or unhappy - and adds a short note on why.
See whether each call got sorted, handled start to finish, passed to your team to finish off, or still open.
Find out how smoothly each call flowed, whether the caller breezed through, needed a little explaining, or found it harder going.
Every call comes with a short, plain-English summary, so you can catch up on what happened in seconds.
Want the detail? Every call is written out in full, word for word, ready whenever you'd like to check what was said.
For a call in another language, DoubleDesk translates the summary into English, notes the language, and rates how well the call went in it.
An automatic review of every call, mood, outcome, ease, a summary, a transcript, and a star rating, ready within a minute or two of the call ending.
Usually within one to two minutes.
Five stars is a call that went very well, and the rating eases down from there. The lowest-scoring calls are flagged as ones worth reviewing and potentially winning back.
A read on how the caller seemed, happy, neutral or unhappy, with a short note explaining why.
Yes, every call is written out in full. (A recording is only kept if you've turned recording on.)
No. The summaries, ratings and transcripts mean you can stay across your calls without listening to a thing.
Yes. The summary is translated into English, the language is noted, and the call is rated for how well it went in that language.
It’s reassuring to know DoubleDesk is there to look after calls while I am busy, handling each inquiry in a way that reflects me and my salon, even when I’m unable to get to the phone.
DoubleDesk lets motels answer and manage calls 24/7; the result is higher occupancy and greater returns.
Thank you DoubleDesk for helping during the Valentine’s Day rush by taking calls. Our business grew 20% on previous years'.
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